Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of becoforganicchemicals.com and all related services (collectively, the "Services") operated by Becof Organic Chemicals Limited ("Becof", "we", "us", "our"). By creating an account, placing an order, submitting an application, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

These Terms should be read together with our Privacy Policy, our Cookie Policy, and our Accessibility Statement, each incorporated here by reference.

2. Eligibility & Accounts

To create an account or place an order, you must be at least 18 years old, or otherwise have the legal capacity to enter into a binding contract under the laws of Kenya. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information when registering, and to keep it updated.

We offer distinct account types — customer, distributor, and farmer accounts — each with different features. We reserve the right to verify eligibility for distributor status and to decline or revoke distributor access at our discretion, including where information provided is found to be inaccurate.

3. Products, Orders & Pricing

All product descriptions, images, and specifications are provided in good faith and are as accurate as we can reasonably make them, but we do not warrant that they are error-free. Prices are listed in Kenyan Shillings (KES) and are subject to change without notice; the price applicable to your order is the price displayed at the time you complete checkout.

Placing an order constitutes an offer to purchase, which we may accept or decline. We reserve the right to refuse or cancel any order for reasons including, but not limited to: product unavailability, errors in pricing or product information, suspected fraudulent activity, or an issue with your delivery location. If we cancel an order after payment has been received, we will refund the amount paid.

Stock levels shown on the website are indicative and may change between the time you view a product and the time you complete an order.

4. Payment Terms

We accept payment via M-Pesa. When you initiate payment, you will receive an STK push prompt on your registered phone number; entering your M-Pesa PIN authorises the payment directly with Safaricom. We do not receive, see, or store your M-Pesa PIN at any point.

Your order is confirmed only once payment is successfully received and reflected as such in our system. If a payment attempt fails, is cancelled, or times out, your order will remain unpaid until you complete payment successfully — you may retry payment on the same order rather than needing to place a new one.

5. Delivery

We deliver anywhere in Kenya. Delivery is not included in the listed product price: a flat delivery fee of KES 500 per order is added at checkout and paid together with your order, and delivery is free on orders with a product subtotal of KES 30,000 or more (before any coupon or loyalty points discount). Estimated delivery timeframes provided by our team are estimates only and not guaranteed delivery dates; we are not liable for delays caused by circumstances outside our reasonable control, including but not limited to courier delays, weather, or events beyond our control.

Please ensure the shipping address and contact phone number you provide are accurate and reachable — we are not responsible for failed or delayed delivery caused by incorrect or incomplete information you provided.

6. Returns, Refunds & Cancellations

Our products contain live beneficial microorganisms whose effectiveness depends on how they are stored and handled. Once a product has left our care we cannot verify those conditions, so for product quality, safety, and regulatory reasons we do not accept returns, including of unopened products and for change of mind.

We will, however, put things right if your order arrives with a problem that is our responsibility:

• a container that is leaking, damaged, or has a broken safety seal on arrival;
• a product different from the one you ordered; or
• a product already past its expiry date when delivered.

To make a claim, contact us within 72 hours of delivery at info@becoforganic.com or +254 735 283 397 with your order number, clear photos of the issue, and the batch number printed on the product label. Once we confirm the claim, we will send a replacement at no cost to you, or, if a replacement is not possible, refund the price of the affected product. We may ask you to keep the affected product, or to hand it to our delivery agent, until the claim is resolved. Claims made after 72 hours, or for products that have been opened, used, or stored contrary to the label instructions, are not covered, except where the law requires otherwise.

Refunds, where approved, are issued to the M-Pesa number used for the original payment, or by another method we agree with you, and may take a reasonable number of business days to process.

You may cancel an order before it has been dispatched by contacting us directly; once an order has been dispatched, cancellation is no longer possible and the return process described above applies instead.

7. Product Use & Safety

Our products are intended for agricultural use only, applied strictly in accordance with the dosage, dilution, and usage instructions provided on the product label and product page. You are responsible for reading and following all label instructions, dosage rates, and any applicable safety precautions before use. Where a Safety Data Sheet is provided for a product, you should review it before handling or applying that product.

We are not liable for outcomes arising from use of a product in a manner inconsistent with its labelled instructions, for use on crops or in conditions outside its intended application, or for effects arising from factors outside our control such as soil condition, weather, or interaction with other products or chemicals applied by you or a third party.

If you have questions about the suitability of a product for your specific crop, soil, or farming conditions, contact us or consult a qualified agronomist before use.

8. Custom & Bulk Orders

Custom or bulk order requests submitted through the Services are quotation requests, not binding orders. Our sales team will review your request and contact you to confirm product availability, pricing, delivery fees, and any required deposit. A custom order becomes binding only once you have agreed to the confirmed terms and paid the required deposit. Deposits are non-refundable except where we are unable to fulfil the order as agreed.

9. Distributor & Partner Applications

Applications to become a distributor or partner are reviewed at our discretion. Submitting an application does not guarantee approval. Approved distributors receive access to a distributor portal with additional features and are expected to represent Becof and its products accurately and in good faith in their own dealings with customers. We reserve the right to suspend or revoke distributor status for conduct that misrepresents our products, breaches these Terms, or otherwise harms Becof's reputation or interests.

10. Coupons, Loyalty Points & Referrals

Coupon codes are subject to the specific terms attached to each code (such as minimum order value, expiry date, and usage limits) and may be withdrawn or modified at any time before use. Only one coupon may be applied per order unless stated otherwise.

Our loyalty points program allows customers to earn points on delivered, paid orders, which may be redeemed for a discount on a future order, subject to the redemption cap and rules displayed in your account at the time of redemption. Loyalty points have no cash value, cannot be transferred, sold, or exchanged for cash, and expire after the period stated in your account. We reserve the right to adjust, suspend, or terminate the loyalty points program, or to reverse points awarded in error or obtained through fraudulent or abusive activity (including but not limited to fraudulent reviews or fake referrals), at our discretion.

Our referral program rewards an existing customer when a customer they referred completes their first paid, delivered order. Referral rewards are subject to the same restrictions as loyalty points above, and we reserve the right to withhold or reverse referral rewards obtained through abuse of the program (such as self-referral through multiple accounts).

11. Reviews & User Content

When you submit a product review, testimonial, or other content (including photos) through the Services, you grant Becof a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and publish that content on our website and in our marketing materials, in connection with the product or service it relates to. You confirm that any content you submit is your own, does not infringe any third party's rights, and is not false, misleading, defamatory, or unlawful.

We reserve the right to remove or decline to publish any user content, including reviews, at our discretion, including where it appears fraudulent, abusive, or otherwise inconsistent with these Terms.

12. Prohibited Conduct

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation
• Provide false, inaccurate, or misleading information when creating an account, placing an order, submitting a review, or applying as a distributor
• Attempt to gain unauthorised access to any part of the Services, other users' accounts, or our systems
• Interfere with or disrupt the integrity or performance of the Services
• Abuse or attempt to manipulate the coupon, loyalty points, or referral systems, including through fake accounts or fraudulent reviews
• Reproduce, resell, or exploit any part of the Services without our prior written consent

13. Intellectual Property

All content on the Services — including our name, logo, product names, trademarks, text, graphics, product photography, and software — is the property of Becof Organic Chemicals Limited or its licensors and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, branding, or content except as expressly permitted (for example, content you submit yourself, as described in Section 11).

14. Disclaimers

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by Kenyan law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such warranties cannot lawfully be excluded under the Consumer Protection Act, 2012 or other applicable consumer protection legislation.

15. Limitation of Liability

To the fullest extent permitted by law, Becof shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, crops, or data, arising out of or in connection with your use of the Services or any product purchased through them. Our total aggregate liability arising from any order shall not exceed the amount you paid for that order. Nothing in these Terms limits liability that cannot lawfully be limited or excluded under Kenyan law, including liability for death or personal injury caused by proven negligence or for fraud.

16. Indemnification

You agree to indemnify and hold Becof, its directors, employees, and agents harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising out of your misuse of the Services, your breach of these Terms, or your violation of any law or the rights of a third party.

17. Suspension & Termination

We may suspend or terminate your account, at our discretion, where we reasonably believe you have breached these Terms, engaged in fraudulent or abusive conduct, or where required to comply with applicable law. You may close your account at any time by contacting us. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will continue to apply after your account is closed.

18. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Kenya, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services shall first be addressed through good-faith negotiation between the parties; if unresolved, the dispute shall be subject to the exclusive jurisdiction of the courts of Kenya, without prejudice to any right you have to bring a claim before a relevant consumer protection body.

19. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms. Where changes are material, we will make reasonable efforts to notify you.

20. Contact Us

Questions about these Terms can be directed to:

• Email: info@becoforganic.com
• Phone: +254 735 283 397
• Address: Ongata Rongai, Kajiado County, Kenya